General Terms & Conditions

Shipping Deals & Lead time

Shipping Deals:

FREE SHIPPING nationwide.
Additional fee for Out of Destination Area

Shipping Lead-time and Tracking Information:

The total number of days it would take before the package arrives at your location will be the sum of its transit time and order processing time.
Our order processing time is just one business day.
Our transit time is 2-5 business days via our trusted courier Lite Express.

You will be notified via email once your order is validated and shipped, together with the tracking number of the shipment.

You may track the shipment of your order in our webstore at http://www.wowfiesta.com/store or via Lite Express online tracking.


IMPORTANT: The product warranty does not include possible freight charges (inbound/ outbound) in case the product needs to be transported back to the Philippines.
Customer shall shoulder both shipping cost and must be prepaid and insured.


Repair Concerns

1. For local repairs, please contact our service centers near to your location:

 

  1. QUEZON CITY SERVICE CENTER
    #1081 EDSA Balintawak, Quezon City,  Philippines
    Tel Nos: (632)361-9450, (632)361-9547 local 810 or 881
    Magic Jack no.: +1 2392574961
    Email address: customerservice@wowvideoke.com
    TeleFax: (632)361-9450 local 857

     

2. For items bought from our website:

 Kindly call us at (632) 362-1566 loc 881 or email us at customerservice@wowvideoke.com prior to sending your unit to us. Kindly accomplish also the service form that we will send you by email. We will send you an authorization number and shipping instructions within 24 hours. Note that the unit must be sent to us prepaid and insured for the whole purchase price. We will repair the unit for free. If certain parts need to be replaced, the corresponding fee for the replacement unit shall be charged to the customer. Customer shall also shoulder the shipping cost from Manila back to the customer's location.


IMPORTANT: We reserve the right not to accept and service any unit that has no authorization number and properly accomplished service form.

 

3. For units that were flown/shipped out of the country:

Kindly call us at (632) 362-1566 loc 881 or email us at customerservice@wowvideoke.com prior to sending your unit to us. Kindly accomplish also the service form that we will send you by email. We will send you an authorization number and shipping instructions within 24 hours. Note that the unit must be sent to us prepaid and insured for the whole purchase price. We will repair the unit for free. If certain parts need to be replaced, the corresponding fee for the replacement unit shall be charged to the customer. Customer shall also shoulder the shipping cost from Manila back to the customer's location.


IMPORTANT: We reserve the right not to accept and service any unit that has no authorization number and properly accomplished service form.


 

Order Cancellation

 

Please contact us at (632) 362-1566 loc 810 or email us at sales@wowvideoke.com immediately during our regular business hours to speak with one of our sales representatives for order cancellation. Wowfiesta.com is not responsible for charges relating to unconfirmed cancellation through email or voice messages. We will try our best to cancel your order prior to shipping. Once that package is shipped, no cancellation will be accepted.

Returns & Refunds

If you wish to return a merchandise, kindly email us at sales@wowvideoke.com within seven (7) days of receipt of merchandise. Upon approval, we will send you a return authorization number and shipping instructions via email. You may return any merchandise for any of the following reasons:

* Incorrect item shipped
* Defective Items

The product must be in its original delivery condition and must be returned prepaid and insured for the whole purchase price. We will issue full refund less shipping cost for items that are returned in its original delivery condition. For returns with missing parts/accessories, the cost of replacement shall be charged to the customer. If the unit is damaged due to customer misuse, a restocking fee of 10% to 25% will be charged to the customer, the exact amount of which will depend on the extent of the damage.


IMPORTANT: 1. We reserve the right to not accept items without an authorization number.


 

Live Help

Available from Mon-Sat, 8am-5pm, Philippine time (0800 GMT)

SKYPE: CALL

SKYPE: CHAT

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